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NORTH AMERICA

We are excited to offer free shipping on all North American orders over $100!

We have also expanded our shipping to include a rushed shipping option, for an appropriate fee.

** please note that your order will still take some time to put together (you know, make, from scratch), but we will ship it tracked and as fast as we can once it is ready.

INTERNATIONAL

Shipping outside of North America has a small fee, but we hope you'll understand. We always ship tracked and work to ensure your package arrives safe and sound (and that costs a little bit extra).

COVID-19

We are living in extraordinary times. Cancellation of almost all of our Events can devastate a small business like LanaBetty.

Local pickup is now available. Once your order is ready for pickup, we will connect to schedule pickup. Pickup is only available 10am to 6pm Monday to Friday. Please understand that the studio is not available at this time for browsing or viewing pieces. A styling appointment may be booked to discuss options.

Please be aware that most shipping companies have suspended their guaranteed timelines and packages are taking a little longer to arrive in their destinations. Thank you in advance for your patience and understanding.

PRODUCTION

Often our pieces are made to order and that can mean it takes time to make your jewelry. If you need your order quickly, please contact us! We can upgrade your shipping and add a rush to your order if necessary (though there may be additional charges).

SHIPPING DATES

All orders shipped outside of Canada are delivered to the shipping company on Mondays, more frequently before the holidays - because of customs, we can't guarantee the shipping timelines quoted from the shipper (to be honest, it is beyond our control). If you are concerned about shipping delays, please contact us.