RETURNS & EXCHANGES

OUR PROMISE 

LanaBetty stands behind the quality and craftsmanship of our pieces. We offer a 12 month warranty against manufacturing defects on all 14k handcrafted jewelry including engagement rings, anniversary jewelry, or other custom fine pieces.

• MANUFACTURING DEFECTS
  
  Most manufacturing defects will show up quickly, usually within the first month of wear, as the structure of the jewelry is compromised. If a warranty issue is found, ex. loose stones, small diamonds falling out within the first 30 days, defects in the silver or gold due to pits and porosity, broken earring posts: repairs will be covered under warranty.
  
  
• EXCLUSIONS
  
  All jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, as our hands are subject to daily pressure. Our warranty excludes coverage for wear and tear, loss of gemstones due to wear and tear, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs to preserve the integrity of the piece. We advise annual checkups to re-polish, check the stones, and do an all over inspection. This service is covered free of charge.
  
  Examples of jewellery issues that would not be considered manufacturing defects and an estimate for repair would apply:

• Re-tipping of prongs, which wear down over time and may require restoration work as part of everyday wear.
• Gemstones falling out due to prongs catching, wearing out, or bending over time due to everyday wear or trauma.
• The loss of a gemstone caused by damage from everyday wear or from other trauma.
• Gold fill wearing down as a result of repeated wear in water, against care instructions.
• Any wear, tarnish, or oxidation as the result of repeated wet wear, against care instructions.
• Breaks or bends as a result of repeated wear against hard surfaces, weights, gym equipment; against care instructions.

DIAMONDS

In the case of finished stock and custom designed jewelry, please note that the centre diamonds or gemstones of any jewellery item are not covered under warranty. It is the purchaser’s responsibility to care and maintain their diamonds and gemstones over time. Despite the fact that diamonds are among the hardest substances on earth, these natural minerals can still be damaged when struck with enough force at certain angles. All other gemstones are excluded from warranties as most are softer than diamonds and naturally susceptible to scratches, chips, cracks, etc. from daily wear and tear or accidents.

GEMSTONES: NATURAL VARIATION

Because many gemstones are natural materials, slight variations in color, inclusions, texture, and pattern may occur from piece to piece. These natural differences are part of what make each item unique.

CHAINS, PENDANTS, AND EARRINGS

All chains, pendants, and earrings are covered under our 12 month warranty. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones due to wear and tear, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs to preserve the integrity of the piece. Feel free to email us at hello@lanabetty.com for any questions.

• OXIDIZED & HAND FINISHED DETAILS
  Many LanaBetty pieces are intentionally oxidized or antiqued by hand to highlight texture and storytelling details. Over time, this finish may naturally soften and evolve with wear. This is considered part of the character and aging process of the piece.

FREE CLEANING AND POLISHING

Every LanaBetty jewelry item is automatically eligible for free cleaning and re-polishing. Just bring it in or visit us at a craft show - no need for proof of purchase.

CUSTOM ORDER TIMELINES

Production timelines are estimates and may shift slightly depending on material availability, studio volume, holidays, shipping delays, or the complexity of the design.

If you require your order by a specific date, please contact us before purchasing so we can confirm timing and availability. Rush production may be possible for select orders and additional fees may apply.

REPAIRS 

We will be happy to look at your LanaBetty item and repair it! If it cannot be repaired, we will do our very best to replace the item in question with something as wonderful of equal or greater value. Charges may be required for items damaged beyond normal wear and tear.

To send your item to our studio for repair, please contact us (via email) to begin resolving your jewelry issue. Please, do not post your broken jewelry to social media – we care deeply for our brand and will work tirelessly to ensure your LanaBetty experience remains positive and delightful!

To repair jewelry that was not made in our studio, please reach out. We assess each repair on a case-by-case basis and may be able to help. No guarantees. Shipping costs will also be assessed and billed as required.

ORDER CANCELLATIONS 

Because many LanaBetty pieces are handmade or produced in small batches, materials and production time are often committed shortly after an order is placed. If you need to make a change to your order, please contact us as soon as possible and we will do our best to help.

RETURNS, REFUNDS, and EXCHANGES

Returns and refunds will only be given if there has been a gross misrepresentation of the product. Please read the full product description and ask questions if you have any before making your purchase. We are a small business and want to provide the best and most accurate information to you! Please note that refunds and returns cannot be accepted beyond thirty days of reciept.

EXCHANGES

Exchanges are definitely possible, especially with gifts (unless a custom made piece, see below for custom, made-to-order jewelry). Please reach out as soon as possible to ensure you can receive an exchange. Exchanges cannot be accepted beyond thirty days of reciept.

• EARRINGS
  
  Due to hygiene reasons, earrings are final sale and cannot be returned or exchanged.
  

• CUSTOM JEWELRY
  
  All custom ordered or made-to-order jewelry cannot be refunded or exchanged. We spend hours procuring materials, filing, sanding, and making with you in mind.
  
  If you have questions about materials, sensitivities, timelines, or design details, we encourage you to reach out before ordering. We are always happy to help guide you through the process.”

All sale items and mystery bags are final sale.

GIFTS & EXCHANGES

Did you receive your item as a gift? Let's talk about exchange. See above regarding earrings and custom pieces, however some rings and necklaces may be eligible for exchange, provided it has been within 30 days of purchase/gifting/delivery, it was not a sale item, and there are no obvious indications of wear, damage, or misuse.

Please note that all shipping costs associated with an exchange are not free. You must organize how to get your exchange to our studio (mail, dropoff, etc). Tracked shipping is preferred. All return shipping costs will be quoted and invoiced before the exchange shipment is sent.

ABANDONED ORDERS & REPAIRS

Orders, custom pieces, repairs, or exchanges that remain unclaimed for more than three months without communication from the customer may be considered abandoned.

This includes items awaiting pickup, packages returned due to incorrect shipping information, or situations where repeated attempts to contact the customer by email or phone have gone unanswered.

Once an item has been deemed abandoned, LanaBetty reserves the right to return the piece to inventory, resell it, or otherwise dispose of the item at our discretion. Refunds will not be provided for abandoned orders or repairs.