We have compiled a list of some of our most frequently asked questions - see below. Still have a question? Send us an email.
HOW DO I MEASURE MY RING SIZE?
We sell ring sizers! Click here to order.
We ship them for free and you can be certain of your size. Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, you are welcome to book an online styling appointment to discuss. You may also visit your local jewelry store (at the mall, as an example) or visit LanaBetty (by appointment only) at a market or at our Gastown Studio.
Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow.
WHAT TYPES OF PAYMENT DO YOU ACCEPT AND ARE PAYMENT PLANS AVAILABLE?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Paypal, Stripe, Google Pay and Apple Pay.
But, if you can, we appreciate payments made by e-transfer best. This helps us reduce the fees we pay to third-parties and we use that small extra amount of cash to improve the website, branding, pay our staff, and feed our families. It is truly appreciated.
If you were hoping to get in on a payment plan feature, we've got you! We use a buy now, pay later agreement with sezzle. Learn more here.
HOW DO I CLEAN AND POLISH BRASS + BRONZE?
WHY DOES QUALITY MATTER?
HOW DO I MEASURE MY WRIST FOR A BANGLE BRACELET?
what length necklace do I choose?
WHAT IS THE 3D PRINTING PROCESS?
I want to order a custom designed piece, What is the process?
What is the return & exchange policy?
WHAT IS THE DIFFERENCE BETWEEN 10K and 14K GOLD?
10k gold contains less than 50% gold by weight. 14k gold contains approximately 58% gold by weight.