FAQ

How do I measure my ring size?

We sell ring sizers! Click here to order.

We ship them for free and you can be certain of your size. Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, you are welcome to book an online styling appointment to discuss. You may also visit your local jewelry store (at the mall, as an example) or visit LanaBetty (by appointment only) at a market or at our Gastown Studio.

Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow.

ORDER A RING SIZER | BOOK A STYLING APPOINTMENT

WHY DOES QUALITY MATTER?

We care about the metals we use and are proud to share that all of our jewelry is lead, nickel, and cadmium free. Why does that matter? Most people (like 95%) are allergic!! The number one question people ask, is if they will be allergic. While we cannot guarantee you don't have a wicked copper allergy or are allergic to gold, we do our very best to know what goes into each and every piece, and we're pretty transparent about it too.

what length necklace do I choose?

We have chosen the best lengths for our necklaces, but if you are very keen on a specific length, please let us know when you make your purchase. There are no charges to shorten a chain, but there may be a small charge to increase length. If you're not sure, please contact us.

CHOKERS | SHORT NECKLACES | LONG NECKLACES

WHAT IS THE 3D PRINTED PROCESS?

Brass and Silver are first 3D printed in wax and then cast using traditional lost-wax casting techniques. Once cast, the mold is destroyed and the piece is polished and tumbled. Print lines are only visible on raw brass and plating is extremely smooth and polished. Raw brass pieces are complete after polishing and are ready to be made into jewelry.

I want to order a custom designed piece, What is the process?

We are excited to offer two types of custom design: traditional goldsmithing as well as bespoke 3d design. We want to work with you to bring your idea to life; be it in the form of necklace, ring, earring, or other sentimental adornment.

LEARN MORE

HOW DO I CLEAN AND POLISH BRASS?

While we prefer to use polishing cloths, great for silver too, sold in our shop, there are plenty of ways to do it at home. There is this pretty cool local household brass polisher called "Brasso". An 8oz bottle costs less than $10 and you would be surprised how useful it is to have around the house! Clean your brass terrariums, kitchen faucet, and get that grime off your shower tap, without spending too much time or energy on home remedies.

BUY A POLISHING CLOTH

What is the return & exchange policy?

To see our Return & Exchange policy, please click here.

WHAT IS THE DIFFERENCE BETWEEN 10K and 14K GOLD?

Around here, we use 14k gold. This is because it's more than half gold, is lovely to work with, and has a beautiful color. The price is a bit higher than 10k, but the quality is so much higher as a result.

10k gold contains less than 50% gold by weight. 14k gold contains approximately 58% gold by weight.

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