FAQ

We have compiled a list of some of our most frequently asked questions - see below. Still have a question? Contact our Care Team.

HOW DO I MEASURE MY RING SIZE?

We sell ring sizers! Click here to order.

We created an entire blog article for you to learn about ring sizing. Click here.

Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, you are welcome to book an online styling appointment to discuss. You may also visit your local jewelry store (at the mall, as an example) or visit LanaBetty (by appointment only) at a market or at our Gastown Studio.

Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow.

ORDER A RING SIZER | BOOK A STYLING APPOINTMENT

NORTH AMERICA: CANADA, USA, & MEXICO

- CANADA

At this time you can choose between lettermail, parcel shipping, or expedited. For overnight pricing specific to your order, please contact us before completing your order. Rush fees may apply.

- USA & MEXICO

At this time we only offer tracked parcel shipping and it is flat rate, depending on what part of the US or Mexico your shipment is heading. Feel free to contact us for a quote. Please be aware that additional time incurred by customs is not accounted for in the estimated arrival.

If your order was shipped with ChitChats and/or USPS, the tracking numbers for these shipments only show where they are once they arrive in the USA.

INTERNATIONAL

- EUROPE, AUSTRALIA, SOUTH AMERICA, AND BEYOND

Shipping outside of North America has a small fee, but we hope you'll understand. We always ship tracked and work to ensure your package arrives safe and sound (and that costs a little bit extra). Please be aware that additional time incurred by customs is not accounted for in the estimated arrival.

INTERNATIONAL SHIPPING DELAYS

Please keep in mind that transit times can vary greatly. Occasionally packages can be substantially delayed up to 45 days, but the usual transit time is 7 – 14 days.

When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 7 weeks.

RECEIVING YOUR PACKAGE

DELIVERY

Depending on your area, your package may be delivered by the local post office or a local courier (but most often your local post office, so your package will be received with your regular mail). Depending on the value of your package, a notice card may be left in the event that you’re unable to receive and sign for your package directly—but don’t worry, they’ll leave instructions on how and where to retrieve it! Rarely, your local customs office may require additional documents to clear your package which may delay your delivery time.

Local pickup is now available

Once your order is ready for pickup, an automatic email will be sent to you to schedule pickup.

Pickup is only available 10am to 6pm, Monday to Friday.

To schedule a pickup outside of normal business hours, please contact us.

WHAT IF I HAVEN'T RECEIVED MY ORDER

If you haven’t received your order after 30 days since shipping, please email us at hello@lanabetty.com and we’ll track it down for you ASAP or help you get a replacement for the piece.

FAQ