FAQ

How do I measure my ring size?

We sell ring sizers! Click here. We ship them for free and you can be certain of your size. Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, visit your local jewelry store (at the mall, as an example) or visit LanaBetty at a market or at our Gastown Studio.

Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow. 

What length necklace do I choose?

We have chosen the best lengths for our necklaces, but if you are very keen on a specific length, please let us know when you make your purchase. There are no charges to shorten a chain, but there may be a small charge to increase length. If you're not sure, please contact us.

LanaBetty - Necklace Sizing Chart 

What is the 3d printing process?

Brass and Silver are first 3D printed in wax and then cast using traditional lost-wax casting techniques. Once cast, the mold is destroyed and the piece is polished and tumbled. Print lines are only visible on raw brass and plating is extremely smooth and polished. Raw brass pieces are complete after polishing and are ready to be made into jewelry. 

I want to order a custom designed piece - What is the process?

Send us an email! It takes about 6 to 8 weeks to complete a custom, 3D printed piece from concept to approval to final print, assembly, and shipment. Quotes are generally completed in the first 2 weeks. A 50% deposit is required at the time of printing (about 2-3 weeks into the process) and all additional fees (duties, expedited shipping, ect) are the responsibility of the customer. We promise that all prices are fair, can be explained, and there are no hidden fees. Contact us (here) and let's get started!

Please note that shipping for all precious metals will be tracked, expedited, and require signature for delivery. This is non-negotiable and will be built into the final cost of your custom piece.

How do I clean and polish brass?

While we prefer to use the polishing cloths, great for silver too, sold in our shop, there are plenty of ways to do it at home. There is this pretty cool local household brass polisher called "Brasso". An 8oz bottle costs less than $10 and you would be surprised how useful it is to have around the house! Clean your brass terrariums, kitchen faucet, and get that grime off your shower tap, without spending too much time or energy on home remedies.

What is the difference between 10k and 14k gold?

Around here, we use 14k gold. This is because it's more than half gold, is lovely to work with, and has a beautiful color. The price is a bit higher than 10k, but the quality is so much higher as a result. Read more here.

10k gold contains less than 50% gold by weight.
14k gold contains approximately 58% gold by weight.

 

Why does quality matter?

We care about the metals we use and are proud to share that all of our jewelry is lead, nickel, and cadmium free. Why does that matter? Most people (like 95%) are allergic!! The number one question people ask, is if they will be allergic. While we cannot guarantee you don't have a wicked copper allergy or are allergic to gold, we do our very best to know what goes into each and every piece, and we're pretty transparent about it too.