FAQ
We have compiled a list of some of our most frequently asked questions - see below. Still have a question? Contact our Care Team.
HOW DO I MEASURE MY RING SIZE?
We sell ring sizers! Click here to order.
We created an entire blog article for you to learn about ring sizing. Click here.
Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, you are welcome to book an online styling appointment to discuss. You may also visit your local jewelry store (at the mall, as an example) or visit LanaBetty (by appointment only) at a market or at our Gastown Studio.
Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow.
NORTH AMERICA: CANADA, USA, & MEXICO
- CANADA
- USA & MEXICO
If your order was shipped with ChitChats and/or USPS, the tracking numbers for these shipments only show where they are once they arrive in the USA.
INTERNATIONAL
- EUROPE, AUSTRALIA, SOUTH AMERICA, AND BEYOND
INTERNATIONAL SHIPPING DELAYS
When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 7 weeks.
RECEIVING YOUR PACKAGE
DELIVERY
Local pickup is now available
Pickup is only available 10am to 6pm, Monday to Friday.
To schedule a pickup outside of normal business hours, please contact us.