FAQ
We have compiled a list of some of our most frequently asked questions - see below. Still have a question? Contact our Care Team.
HOW DO I MEASURE MY RING SIZE?
We sell ring sizers! Click here to order.
We created an entire blog article for you to learn about ring sizing. Click here.
Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, you are welcome to book an online styling appointment to discuss. You may also visit your local jewelry store (at the mall, as an example) or visit LanaBetty (by appointment only) at a market or at our Vancouver Studio.
Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow.
CANADA & USA SHIPPING
- CANADA
- USA
INTERNATIONAL SHIPPING
- EUROPE, AUSTRALIA, SOUTH AMERICA, AND BEYOND
INTERNATIONAL SHIPPING DELAYS
When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 7 weeks.
RECEIVING YOUR PACKAGE
DELIVERY
Local pickup is now available
Pickup is only available 10am to 6pm, Monday to Friday.
To schedule a pickup outside of normal business hours, please contact us.
WHAT IF I HAVEN'T RECEIVED MY ORDER
MATERIALS USED: SAFE FOR SENSITIVE SKIN?
CAN GOLD TURN MY SKIN GREEN?
Sometimes, even the best gold jewelry can leave a faint green or dark mark on your skin—and while it’s rare, it’s totally normal. This reaction isn’t a flaw in your jewelry; it’s chemistry. Makeup, lotion, sweat, and even ocean air can interact with the natural alloys in gold (yes, even solid gold!) and cause a bit of surface discoloration.
To keep your pieces—and your skin—glowing, avoid wearing jewelry in chlorinated water, take it off before applying cosmetics, and clean it regularly to remove buildup. If the issue continues, reach out to our Care Team—we’re always here to help you keep your jewelry looking and feeling beautiful.
What is Gold-Filled?
Gold-fill isn’t “filled” with gold—it’s actually layers of real gold pressure-bonded over a strong jewelry-grade brass core using heat and pressure. By law, at least 5% of the piece’s total weight must be solid gold, creating a thick, durable layer that won’t easily wear away. It's 100x thicker than cheap gold plating you might see at H&M or Forever21. It’s the perfect middle ground between solid gold and gold-plated jewelry—offering the same golden glow and longevity at a more accessible price.
Bonus - it's lead, nickel, and cadmium free as well.
Caring for your gold-fill jewelry
With a little love, your gold-fill pieces can last for years. Keep them clean, dry, and safely stored, and avoid harsh chemicals or rough polishing. We include a polishing cloth for occasional touch-ups—use it gently and only when your jewelry looks dull. A light wipe goes a long way to keep your favorite pieces shining bright.