FAQ

We have compiled a list of some of our most frequently asked questions - see below. Still have a question? Send us an email.

HOW DO I MEASURE MY RING SIZE?

We sell ring sizers! Click here to order.

We ship them for free and you can be certain of your size. Be aware that the thickness of the ring sizers is much thicker than most of our rings and it is OK if the sizer feels snug. Each person experiences the perfect ring size differently and if you want to be 100% sure, you are welcome to book an online styling appointment to discuss. You may also visit your local jewelry store (at the mall, as an example) or visit LanaBetty (by appointment only) at a market or at our Gastown Studio.

Please, do not use a string or twist tie to measure your size. It is too inaccurate. The string can stretch and the twist tie is too narrow.

ORDER A RING SIZER | BOOK A STYLING APPOINTMENT

WHAT TYPES OF PAYMENT DO YOU ACCEPT AND ARE PAYMENT PLANS AVAILABLE?

ACCEPTED PAYMENT
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Paypal, Stripe, Google Pay and Apple Pay.

But, if you can, we appreciate payments made by e-transfer best. This helps us reduce the fees we pay to third-parties and we use that small extra amount of cash to improve the website, branding, pay our staff, and feed our families. It is truly appreciated.

PAYMENT PLANS
If you were hoping to get in on a payment plan feature, we've got you! We use a buy now, pay later agreement with sezzle. Learn more here.

HOW DO I CLEAN AND POLISH BRASS + BRONZE?

While we prefer to use polishing cloths, great for silver too, sold in our shop, there are plenty of ways to do it at home. There is this pretty cool local household brass polisher called "Brasso". An 8oz bottle costs less than $10 and you would be surprised how useful it is to have around the house! Clean your brass terrariums, kitchen faucet, and get that grime off your shower tap, without spending too much time or energy on home remedies. Keep in mind that both bronze and brass show water marks when they get wet, so always blot dry with an absorbent towel or tissue.

BUY A POLISHING CLOTH

WHY DOES QUALITY MATTER?

We care about the metals we use and are proud to share that all of our jewelry is lead, nickel, and cadmium free. Why does that matter? Most people (like 95%) are allergic!! The number one question people ask, is if they will be allergic. While we cannot guarantee you don't have a wicked copper allergy or are allergic to gold, we do our very best to know what goes into each and every piece, and we're pretty transparent about it too.

HOW DO I MEASURE MY WRIST FOR A BANGLE BRACELET?

To determine your bangle size, follow these steps. Measure an existing bangle with a ruler, or Using a flexible measuring tape or string, measure around your knuckles/hand. You must keep in mind getting the bangle over your knuckles/hand is the key factor. In fact, it’s not the wrist size, but the knuckles/hand size that matters. All of our bangle bracelets are available in extra small, small, medium, and large sizes. If you are not sure what size bangle to choose please use our sizing chart.

bracelet sizing chart

what length necklace do I choose?

We have chosen the best lengths for our necklaces, but if you are very keen on a specific length, please let us know when you make your purchase. There are no charges to shorten a chain, but there may be a small charge to increase length. If you're not sure, please contact us.

CHOKERS | SHORT NECKLACES | LONG NECKLACES

WHAT IS THE 3D PRINTING PROCESS?

Brass and Silver are first 3D printed in wax and then cast using traditional lost-wax casting techniques. Once cast, the mold is destroyed and the piece is polished and tumbled. Print lines are only visible on raw brass and plating is extremely smooth and polished. Raw brass pieces are complete after polishing and are ready to be made into jewelry.

I want to order a custom designed piece, What is the process?

We are excited to offer two types of custom design: traditional goldsmithing as well as bespoke 3d design. We want to work with you to bring your idea to life; be it in the form of necklace, ring, earring, or other sentimental adornment.

LEARN MORE

What is the return & exchange policy?

To see our Return & Exchange policy, please click here.

WHAT IS THE DIFFERENCE BETWEEN 10K and 14K GOLD?

Around here, we use 14k gold. This is because it's more than half gold, is lovely to work with, and has a beautiful color. The price is a bit higher than 10k, but the quality is so much higher as a result.

10k gold contains less than 50% gold by weight. 14k gold contains approximately 58% gold by weight.

FAQ