FAQ
Welcome to the LanaBetty FAQ page. Here you will find answers to some of our most frequently asked questions about handmade jewelry, ring sizing, necklace layering, materials, jewelry care, gold filled jewelry, sterling silver, shipping, and custom orders.
Every LanaBetty piece is thoughtfully designed and hand finished in Vancouver using traditional goldsmithing techniques. From symbolic mantra necklaces to everyday rings and meaningful gifts, we believe jewelry should feel personal, comfortable, and made to last.
Whether you are choosing your first talisman, learning how to care for your jewelry, or exploring the different mantra necklace sizes, we are here to help guide you through the process.
Still have a question? Our Care Team would be happy to help.
GENERAL
Is LanaBetty jewelry handmade?
Because jewelry is created in small batches rather than mass produced factories, slight variations may naturally occur from piece to piece. These subtle differences are part of what make handmade jewelry feel personal, unique, and full of character.
At LanaBetty, we believe jewelry should feel meaningful and made to last. Our work blends storytelling, symbolism, and craftsmanship to create pieces that feel deeply personal and easy to wear every day.
Many of our mantra necklaces are intentionally antiqued and hand finished to highlight texture, symbolism, and relief details. This creates the heirloom inspired feeling that has become a signature part of the LanaBetty aesthetic.
To learn more about our story, process, and the inspiration behind the collection, visit our About Page.
SIZING: BRACELETS, RINGS, NECKLACES
IS LANABETTY REALLY SIZE INCLUSIVE?
We believe meaningful jewelry should be accessible to every body, not limited by traditional sizing standards. Many of our rings are available in an extended range of sizes, and we continue working toward offering even more inclusive sizing across the collection whenever possible.
Because every piece is handcrafted in small batches, some styles may occasionally have more limited ready to ship sizing availability. However, many designs can be made to order in additional sizes upon request.
We also understand that bodies change over time. Temperature, medication, hormones, disability, injury, and life experiences can all affect ring sizing and comfort. Jewelry should support self expression and celebration, never exclusion.
If you are unsure about sizing, we encourage you to reach out before ordering. We are always happy to help guide you toward the best fit for your body and comfort.
DO YOU HAVE A SIZE GUIDE
WHERE CAN I LEARN ABOUT NECKLACE LENGTHS
How do I know which mantra size is for me?
Each mantra size is designed with a different kind of storytelling and wearing experience in mind. Some people are drawn to tiny symbolic pendants they never take off, while others connect with larger statement talismans that feel grounding, expressive, and deeply personal.
Companions are our smallest and most delicate mantra necklaces, designed for subtle everyday wear and meaningful layering. Little Worlds offer more detailed storytelling and symbolic scenes, while Relics and Archetypes create a stronger visual presence with richer imagery and heirloom inspired detail. Sacred Statements are our largest and most ceremonial silhouettes, designed for those drawn to bold symbolism and statement jewelry.
Many collectors layer multiple mantra sizes together over time, creating a personal constellation of reminders, memories, and symbols that reflect their journey.
If you are unsure where to begin, we created a complete guide to help you explore the different mantra necklace sizes, symbolism, and styling options.
MATERIALS & METALS
CAN GOLD TURN MY SKIN GREEN?
Sometimes, even the best gold jewelry can leave a faint green or dark mark on your skin—and while it’s rare, it’s totally normal. This reaction isn’t a flaw in your jewelry; it’s chemistry. Makeup, lotion, sweat, and even ocean air can interact with the natural alloys in gold (yes, even solid gold!) and cause a bit of surface discoloration.
To keep your pieces—and your skin—glowing, avoid wearing jewelry in chlorinated water, take it off before applying cosmetics, and clean it regularly to remove buildup. If the issue continues, reach out to our Care Team—we’re always here to help you keep your jewelry looking and feeling beautiful.
What Is The Difference Between Sterling Silver and Gold Filled Jewelry?
Sterling silver and gold filled jewelry are both high quality metals designed for long term wear, but they each offer a different look, feel, and maintenance experience.
Sterling silver is a precious metal made from 92.5% pure silver. It has a bright silver tone and is beloved for its timeless look and durability. Like all real silver jewelry, sterling silver can naturally oxidize or tarnish over time, especially when exposed to moisture, lotions, or air, but it can easily be cleaned and polished to restore its shine.
Gold filled jewelry features a thick layer of real gold pressure bonded to a jeweler’s brass core. Unlike gold plating, gold filled jewelry contains significantly more gold and is designed for everyday wear with proper care. It offers the warm look of solid gold at a more accessible price point and is generally very durable and long lasting.
Both metals are nickel, lead, and cadmium free, making them safe for most sensitive skin.
To learn more about our metals, jewelry care recommendations, and how to choose the right material for your lifestyle, explore our guides below.
What is Gold-Filled?
Gold-fill isn’t “filled” with gold—it’s actually layers of real gold pressure-bonded over a strong jewelry-grade brass core using heat and pressure. By law, at least 5% of the piece’s total weight must be solid gold, creating a thick, durable layer that won’t easily wear away. It's 100x thicker than cheap gold plating you might see at H&M or Forever21. It’s the perfect middle ground between solid gold and gold-plated jewelry—offering the same golden glow and longevity at a more accessible price.
Bonus - it's lead, nickel, and cadmium free as well.
Caring for your gold-fill jewelry
With a little love, your gold-fill pieces can last for years. Keep them clean, dry, and safely stored, and avoid harsh chemicals or rough polishing. We include a polishing cloth for occasional touch-ups—use it gently and only when your jewelry looks dull. A light wipe goes a long way to keep your favorite pieces shining bright.
MATERIALS USED: SAFE FOR SENSITIVE SKIN?
CARE & LONGEVITY
WILL MY JEWELRY TARNISH?
Because LanaBetty jewelry is made using real metals like sterling silver and gold filled, some natural oxidation or tarnishing can happen over time. This is completely normal and is not a sign of poor quality. In fact, it is one of the ways you can tell your jewelry contains genuine precious metals.
Sterling silver naturally reacts to moisture, air, lotions, perfumes, and skin chemistry, which can cause darkening or oxidation over time. Gold filled jewelry is much more resistant to tarnishing, but may still benefit from occasional gentle cleaning to remove buildup and restore shine.
Many LanaBetty pieces are intentionally oxidized or antiqued by hand to highlight texture and storytelling details. This darker finish is part of the design and should not be aggressively polished away.
To help your jewelry last for years to come, we recommend removing it before swimming or applying cosmetics, storing it in a dry place, and gently cleaning it with a polishing cloth when needed.
DO YOU OFFER REPAIRS?
Yes. We are happy to assess and repair LanaBetty jewelry whenever possible.
Because our pieces are handcrafted and designed for long term wear, we understand that accidents, resizing needs, and everyday life can occasionally require repairs or restoration over time.
Many repairs can be completed in studio, while more extensive damage may require replacement components or additional labour. Charges may apply for items damaged beyond normal wear and tear, but we will always communicate repair options clearly before beginning any work.
If a piece cannot reasonably be repaired, we will do our very best to find a thoughtful solution and ensure you continue to have a positive experience with LanaBetty.
To begin a repair request, please contact our Care Team by email with photos and a description of the issue.
We may also be able to assist with select repairs for jewelry not originally created in our studio. These requests are assessed on a case by case basis depending on the materials, construction, and scope of repair needed.
HOW SHOULD I CARE FOR MY JEWELRY?
To keep your LanaBetty jewelry looking its best, we recommend storing it in a dry place, removing it before swimming or applying cosmetics, and gently cleaning it with a polishing cloth when needed.
Many of our pieces are intentionally oxidized or antiqued by hand to highlight texture and storytelling details, so aggressive polishing is not recommended.
For detailed cleaning instructions, storage recommendations, and metal specific care tips, visit our Jewelry Care Guide.