LANABETTY SHIPPING OPTIONS AND FAQ (product pop-up)

PRODUCTION, DELIVERY, & RETURNS

PRODUCTION

Orders are often produced, packaged, and shipped in the order in which they are received. For an additional fee, we can upgrade your shipping and add a rush to your order. Please contact us if you need to receive your order by a certain date.

CUSTOM DESIGNS

To learn more about our custom design process, please click here. A custom, one-of-a-kind piece, such as an engagement ring, can take up to three months to design, prepare the supplies, and create. Do not leave it until the last minute, plan ahead! Contact us as soon as you can to start the conversation :)

READY-TO-SHIP

Ready-to-ship items are allocated and put into your order as soon as possible, please remember that we are not Amazon, sometimes get sick, and travel during the holidays to other cities for markets. We also may have orders ahead of yours and strive to complete those before shipping your order out. It's a delicate balancing act and we are really doing our best during the busiest times of the year. If you do reach out for an update, try to be polite, we don't want to let you down!

MADE-TO-ORDER

Rings and gemstone jewelry are very often made-to-order and that can mean it takes time to make your jewelry. During peak periods, production can take upwards of three weeks. If you need your order quickly, please contact us!

DELIVERY & SHIPPING DATES

HOLIDAYS: Because of the on-going Canada Post strike, all timelines and shipping guarantees are no longer applicable. We are doing our best. At this time, there is no lettermail shipping option and all orders to rural or PO boxes will be assessed as they come. We currently ship using private courier and honestly haven't used Canada Post for shipments in a while (they are too expensive). If you aren't sure if your order is going to arrive in time - see this handy post.

CANADA

We are happy to offer Local Pickup to those wishing to visit our studio in Vancouver, BC. We also ship! All orders destined for Canadian destinations are shipped as soon as they are ready.

ALL OTHER DESTINATIONS (USA, EUROPE, INTERNATIONAL)

All orders shipped outside of Canada are delivered to the shipping company once a week, more frequently before the holidays - because of customs, we can't guarantee the shipping timelines quoted from the shipper (to be honest, it is beyond our control). If you are concerned about shipping delays, please contact us.

To see our full shipping policy, click here.

RETURNS & EXCHANGES

To understand our entire return and exchange policy, please read it here.

NORTH AMERICA: CANADA, USA, & MEXICO

- CANADA

At this time you can choose between lettermail, parcel shipping, or expedited. For overnight pricing specific to your order, please contact us before completing your order. Rush fees may apply.

- USA & MEXICO

At this time we only offer tracked parcel shipping and it is flat rate, depending on what part of the US or Mexico your shipment is heading. Feel free to contact us for a quote. Please be aware that additional time incurred by customs is not accounted for in the estimated arrival.

If your order was shipped with ChitChats and/or USPS, the tracking numbers for these shipments only show where they are once they arrive in the USA.

INTERNATIONAL

- EUROPE, AUSTRALIA, SOUTH AMERICA, AND BEYOND

Shipping outside of North America has a small fee, but we hope you'll understand. We always ship tracked and work to ensure your package arrives safe and sound (and that costs a little bit extra). Please be aware that additional time incurred by customs is not accounted for in the estimated arrival.

INTERNATIONAL SHIPPING DELAYS

Please keep in mind that transit times can vary greatly. Occasionally packages can be substantially delayed up to 45 days, but the usual transit time is 7 – 14 days.

When traveling across a border, packages occasionally get held up at customs, which is in the hands of the country's customs officials. Please understand you are taking a risk in buying internationally that your package may be (uncommonly) delayed up to 7 weeks.

RECEIVING YOUR PACKAGE

DELIVERY

Depending on your area, your package may be delivered by the local post office or a local courier (but most often your local post office, so your package will be received with your regular mail). Depending on the value of your package, a notice card may be left in the event that you’re unable to receive and sign for your package directly—but don’t worry, they’ll leave instructions on how and where to retrieve it! Rarely, your local customs office may require additional documents to clear your package which may delay your delivery time.

Local pickup is now available

Once your order is ready for pickup, an automatic email will be sent to you to schedule pickup.

Pickup is only available 10am to 6pm, Monday to Friday.

To schedule a pickup outside of normal business hours, please contact us.

WHAT IF I HAVEN'T RECEIVED MY ORDER

If you haven’t received your order after 30 days since shipping, please email us at hello@lanabetty.com and we’ll track it down for you ASAP or help you get a replacement for the piece.