PRODUCTION, DELIVERY, & RETURNS
PRODUCTION
Orders are often produced, packaged, and shipped in the order in which they are received. For an additional fee, we can upgrade your shipping and add a rush to your order. Please contact us if you need to receive your order by a certain date.
CUSTOM DESIGNS
To learn more about our custom design process, please click here. A custom, one-of-a-kind piece, such as an engagement ring, can take up to three months to design, prepare the supplies, and create. Do not leave it until the last minute, plan ahead! Contact us as soon as you can to start the conversation :)
READY-TO-SHIP
Ready-to-ship items are allocated and put into your order as soon as possible, please remember that we are not Amazon, sometimes get sick, and travel during the holidays to other cities for markets. We also may have orders ahead of yours and strive to complete those before shipping your order out. It's a delicate balancing act and we are really doing our best during the busiest times of the year. If you do reach out for an update, try to be polite, we don't want to let you down!
MADE-TO-ORDER
Rings and gemstone jewelry are very often made-to-order and that can mean it takes time to make your jewelry. During peak periods, production can take upwards of three weeks. If you need your order quickly, please contact us!
DELIVERY & SHIPPING DATES
CANADA
VANCOUVER | LOCAL PICKUP
We are happy to offer Local Pickup to those wishing to visit our studio in Vancouver, BC. During checkout, you can choose Local Pickup as an option.
SHIPPING
We also ship! All orders destined for Canadian destinations are shipped as soon as they are ready and that isn't always the next day. Give us time to physically make your jewelry.
ALL OTHER DESTINATIONS (USA, EUROPE, INTERNATIONAL)
All orders shipped outside of Canada are delivered to the shipping company once a week, more frequently before the holidays - because of customs, we can't guarantee the shipping timelines quoted from the shipper (to be honest, it is beyond our control). If you are concerned about shipping delays, please contact us.
🇺🇸 USA: Pins need duties pre-paid. Jewelry ships duty-free! Read more here.
To see our full shipping policy, click here.
RETURNS & EXCHANGES
To understand our entire return and exchange policy, please read it here.
